FAQ

Temu is an online marketplace operated by the Chinese e-commerce company PDD Holdings. The platform first went live in the United States in September 2022, becoming the most frequently downloaded app in the United States 1. In February 2023, Temu launched in Canada 1. That same month, the company aired a Super Bowl ad 1. In March 2023, Temu launched in Australia and New Zealand 1. In the following month, Temu was launched in France, Germany, Italy, the Netherlands, Spain, and the UK 1. Temu eventually expanded into the Latin American market 1.

The standard shipping method on Temu usually takes 6 to 20 daysAd12. If you opt for express shipping, you can expect to receive your order within 4 to 9 daysAd12. In most cases, packages arrive between 5 and 14 business daysAd12.

If you have already placed an order, you can check the estimated delivery time on the “Your Orders” page on Temu.com or in the Temu app. Simply click the “Track” button next to the order you want to check3.

The company has become popular due to its direct-to-consumer approach, which eliminates middlemen and connects customers directly with Chinese manufacturers Ad123. This approach helps to keep operation costs down, which in turn keeps product prices low. Additionally, Temu’s innovative software, the “Next-Gen Manufacturing model,” aligns production with global demand to reduce costs 2.

However, there are some concerns about the quality of the products offered on Temu. According to a report by Wired, many of the products listed on the website are knock-offs or cheaply-made generic items 4. These products are often of lower quality than advertised, and the manufacturers who make them are often not paid enough, if at all 4. Furthermore, Temu is not accredited by the Better Business Bureau, and there have been 659 complaints filed against the company since its inception in July 2022 4.

It is also unclear whether Temu is enacting forced labor onto these manufacturers. According to a report from the Select Committee on the China Communist Party, Temu is accused of exploiting a loophole within the Uyghur Forced Labor Prevention Act, or UFLPA, that allows them to not monitor the working conditions of their contractors 4. As such, there are concerns about the transparency of Temu’s manufacturing process.

In conclusion, while Temu’s direct-to-consumer approach and innovative software help to keep prices low, there are concerns about the quality of the products offered and the transparency of the company’s manufacturing process. It is important to be aware of these issues when considering purchasing products from Temu.

To cancel an order on Temu, please follow these steps:

Sign in to your account on the Temu website or app.

Click on your username or the human icon to access your account.

Select “Your orders” and find the relevant order.

Click the “Cancel/Other help” button.

Choose “What do you need help with” and click “I want to cancel item(s)”.

Select the item(s) you would like to cancel and the reason, then click “Submit”.

Please note that you can only cancel your order before it is packed Ad1. If you have any further questions or concerns, you can contact Temu’s customer support team for assistance.

According to ZDNET, most of the products on Temu are real, and it takes about 10 days before they reach your doorstep. However, any tech products you order on Temu are not name-brand unless they have a blue checkmark on their product listing. So far, the only blue check-verified tech brands on Temu are Xiaomi and Lenovo.